LAST UPDATED: AUGUST 3, 2026

This Shipping Policy applies to orders placed directly through jackhenry.co.

Order processing

We aim to process and ship orders within 24–48 hours after they are placed, excluding weekends and holidays.

Processing may take longer during product launches, promotions, holidays, periods of unusually high demand, or circumstances outside our reasonable control.

Processing time is separate from the carrier’s estimated transit time.

United States shipping

We offer complimentary standard shipping on qualifying U.S. orders over $75 before taxes and discounts.

For qualifying U.S. orders under $75, standard shipping is available for a flat rate of $5.95.

Available shipping methods, current rates, and estimated delivery times are displayed during checkout. Promotional shipping offers shown at checkout may temporarily replace these standard rates.

International shipping

Jack Henry offers shipping to many international destinations.

International shipping rates are calculated during checkout and vary according to the destination, package, and selected service.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge collected by Jack Henry unless expressly stated at checkout.

Customs processing may delay delivery. Jack Henry does not control customs inspections or processing times.

Delivery estimates

Delivery dates provided during checkout or by a shipping carrier are estimates and are not guaranteed.

Weather, carrier disruptions, customs processing, incorrect address information, holidays, and other circumstances outside our reasonable control may affect delivery.

Tracking information

After an order has been packaged and shipped, we will send a shipping-confirmation email containing available tracking information.

Tracking information may require additional time to update after the carrier receives the package.

Address changes and order cancellations

Customers are responsible for providing a complete and accurate shipping address.

If you need to change or cancel an order, email hello@jackhenry.co as soon as possible. Because orders are processed quickly, we cannot guarantee changes or cancellations after an order has been placed.

Once an order has been fulfilled or transferred to the carrier, we generally cannot redirect or cancel the shipment.

Delayed or missing packages

If tracking has not updated for an unusual period or a package appears to be missing, contact hello@jackhenry.co with your order number.

We will review the shipment and, when appropriate, work with the carrier to investigate. Carrier investigations and resolutions may require additional time.

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building staff, and the carrier before contacting us.

Damaged shipments

If a product arrives damaged, defective, or incorrect, contact hello@jackhenry.co within two days after delivery.

Include your order number and clear photographs of the product and shipping packaging so we can review the issue.

Returns

Shipping an order back to Jack Henry does not automatically qualify it for a refund. All returns must follow our Return and Refund Policy and require authorization before shipment.

Contact us

For shipping questions, contact:

Jack Henry Holdings, Inc.
3400 S Susan St
STE A
Santa Ana, CA 92704
United States

Email: hello@jackhenry.co
Website: https://jackhenry.co