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Frequently Asked Questions
Returns & Exchanges
Orders & Returns
Can I change or cancel my order?
if you have to make any changes to your order, please email email@example.com as soon as possible. our fulfillment team processes orders quickly but we will do our best to accommodate any requests.
When will my order ship?
we strive to ship out all orders within 24 - 48 hours after your order is placed.
How can I check my order status?
after an order has been placed, you will immediately receive an order confirmation via email, followed by a shipping confirmation email.
Do you ship internationally?
yes, we offer worldwide shipping.
What are my shipping rates?
we offer free shipping on orders over $50. for orders under $50, shipping is calculated in real-time during checkout.
How much does international shipping cost?
international shipping is calculated in real-time during checkout.
Where can I find my tracking information?
after your order is placed and packaged, you will receive a shipping confirmation email containing tracking information.
What is your return & exchange policy?
we offer returns or exchanges within 14 days of purchase. please email firstname.lastname@example.org to initiate your return.
we only refund or exchange orders placed directly through our website. if you placed an order at jack henry studios or another digital/physical location, please return where the products were purchased.
How long will my return take?
once we receive your returned goods, please allow 5-7 business days for your return to be processed.
Can I return online purchases in-store?
we currently do not offer online purchases to be returned in any of our jack henry studios locations.
My item arrived damaged. what can i do?
please email email@example.com so we can send you a replacement product immediately.
Do you test on animals?
no, we never test on animals. we are cruelty free certified through the leaping bunny program.
Do your products expire?
all of our products have a life expectancy of 12-24 months. you can find the shelf life icon on the back of your product.
Are your products safe for sensitive skin?
we formulate our products using the cleanest and most pure form of ingredients possible.
What temperature should my products be stored at?
room temperature is what we recommend storing all jack henry products at. this typically ranges from 60-80 degrees fahrenheit.
How can I know what products work best for me?
take our quiz to understand what products will work best for your needs. you can find this under the find your routine section on our website.
What payment methods do you accept?
we accept payments from visa, mastercard, american express, discover, amazon pay, shop pay, google pay and apple pay.
My payment method was declined. What can I do?
if your payment is not going through and this problem persists, please reach out to firstname.lastname@example.org for further assistance.
How do I manage my subscription?
if you have an active subscription, log in to our website by clicking the human shaped icon, top right and make any changes necessary.
for further assistance, please email email@example.com
How do I cancel my subscription?
log in to our website by clicking the human shaped icon, top right and choose the cancel option.
Can I skip a subscription delivery?
yes, you can. just choose the pause option when editing your subscription.