LAST UPDATED: AUGUST 3, 2026

This Return and Refund Policy applies to eligible products purchased directly through jackhenry.co. Products purchased from a Jack Henry Studio, authorized retailer, marketplace, or other third party must be returned to the original place of purchase and are subject to that seller’s return policy.

Return window

We accept return and exchange requests within 14 days after delivery.

To qualify for a return, the product must be unused, unopened, in its original condition, and returned with its original packaging. Proof of purchase is required.

To request a return, email hello@jackhenry.co with your order number, the product you wish to return, and the reason for your request. If your return is approved, we will provide return instructions.

Please do not send a product back without authorization. Online purchases cannot currently be returned to Jack Henry Studio locations.

Nonreturnable items

The following items are not eligible for return unless required by applicable law:

• Products that have been opened, used, altered, or damaged after delivery

• Personal-care, grooming, cosmetic, fragrance, or hygiene products whose protective seal has been opened

• Gift cards

• Digital products

• Personalized or custom-made products

• Complimentary gifts, promotional samples, or free items

• Products clearly marked “final sale” at the time of purchase

• Products otherwise restricted from return by applicable law

Contact us before returning an item if you are uncertain whether it is eligible.

Return shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

When Jack Henry provides a prepaid return label, the cost of that label may be deducted from the refund amount. Original shipping charges are nonrefundable unless the return resulted from an error by Jack Henry or reimbursement is required by law.

We recommend retaining your tracking information until your return has been received. Jack Henry is not responsible for a return package lost in transit.

Damaged, defective, or incorrect orders

Inspect your order promptly after delivery. If a product arrives damaged, defective, or incorrect, contact hello@jackhenry.co within two days after delivery.

Include your order number, a description of the issue, and clear photographs of the product and shipping packaging. After reviewing the request, Jack Henry may provide a replacement, refund, or other appropriate resolution.

When Jack Henry confirms that the product was damaged, defective, or incorrect, we will cover the approved return or replacement shipping costs.

Exchanges

Eligible products may be exchanged within the 14-day return window, subject to availability.

If the requested replacement is unavailable, we may issue a refund to the original payment method instead. In some cases, the fastest way to receive another product may be to return the original item and place a new order.

Refunds

After an authorized return is received and inspected, please allow five to seven business days for processing.

Approved refunds will be issued to the original payment method. We will email you when the refund has been processed. Your bank or payment provider may require additional time to post the credit to your account.

We reserve the right to reduce or decline a refund if a returned product does not satisfy this policy, subject to applicable law.

Order changes and cancellations

To request an order change or cancellation, email hello@jackhenry.co as soon as possible.

Our fulfillment team processes orders quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed. Orders that have already been fulfilled or shipped cannot be canceled and must be handled under the return process above.

European Union right of withdrawal

Consumers located in the European Union may have the statutory right to withdraw from an eligible online purchase without providing a reason within 14 days after the last product in the order is delivered.

To exercise this right, submit a withdrawal request through our electronic return portal or contact hello@jackhenry.co before the withdrawal period expires.

Customers are responsible for the cost of returning the products unless otherwise required by law or covered by an applicable return-shipping service. Where required by law, we will reimburse eligible payments, including the cost of our least expensive standard delivery option.

We may withhold reimbursement until the returned products are received or the customer supplies evidence that they have been shipped.

Certain products may be exempt from the withdrawal right, including personalized products and sealed personal-care or hygiene products that have been opened after delivery.

Nothing in this policy limits any nonwaivable consumer right available under applicable law.

Contact us

For questions or return requests, contact:

Jack Henry Holdings, Inc.
3400 S Susan St
STE A
Santa Ana, CA 92704
United States

Email: hello@jackhenry.co
Website: https://jackhenry.co

Do not mail returns to this business address unless our customer-support team specifically instructs you to do so.