you are unique

Jack Henry is a lively group that values team bonding, enthusiasm, and free thinking. We’re open-minded and constantly collaborating. The Jack Henry culture is tight-knit, fast-moving, and fun. We’re a community. We seek high performers, hard-workers and humble attitudes. Check out our open positions including Wellness Concierge, Social Media Manager, Cosmetologist, Production + Logistics, and join our team!


Costa Mesa / Full-time

Jack Henry is looking for a Digital Marketing Manager to oversee the day-to-day of e-commerce and digital marketing channels with a focus on maximizing customer lifetime value. The individual should be passionate about new customer acquisition, customer retention/reactivation, and mapping out customer journeys. This role will also work with the Marketing team to develop campaign concepts and optimize creative campaigns across off-site digital touch points.

Role scope and responsibilities:

  • Work closely with Marketing team to drive a full funnel digital marketing program.
  • Lead CRM efforts for all direct consumer interactions; innovate how data is collected and leveraged, particularly in ever-changing digital landscape.
  • Oversee day-to-day management of Jack Henry's digital marketing programs.
  • In partnership with the Creative team, plan and execute the digital marketing calendar (the daily messaging strategy by tactic and consumer type).
  • Work closely with Creative team on design of email and text campaigns through Retention Science (email) and Attentive (text). Lead consumer segmentation strategy: who gets what message, when.
  • Plan and execute CRM flow campaigns (data-driven triggered emails/texts) with a focus on repeat purchases and subscription program growth/retention.
  • Buildout and optimize Jack Henry's referral and loyalty program. 
  • Oversee paid media planning: recommend spend by platform and tactic based on performance.
  • Work with Design team to develop campaign and ad creative analytics. Make recommendations on ad creatives based on which creatives are best and worst performing. 
  • Manage affiliate network while building incentives that activate and engage the community.
  • Create forecasts and plans along with expense budgets to drive e-commerce revenue and maximize profitability.
  • Deliver an exceptional customer experience on

Required skills and qualifications:

  • 3-5 years of experience in e-commerce and/or digital marketing.
  • Experience in email platforms, such as Retention Science or Klaviyo.
  • Experience in SMS/text platforms, such as Attentive, PostScript, or SMS Bump.
  • Experience in paid advertising platforms, including Facebook Ads Manager, TikTok Ads Manager, and Snapchat Ads Manager.
  • Proficiency in ad and CRM analytics.
  • Experience with Shopify is a plus.
  • Experience in beauty, wellness, and/or subscription businesses is a plus.


  • Flexible schedule
  • Unlimited paid time off
  • Unlimited access to infrared sauna + red light
  • Monthly haircut 
  • Paid weekly
  • Free product
  • Complimentary lunches + haircuts 
  • Family culture fostering ideas + personal growth

Email your resume with the desired job in the subject line and tell us why you belong in the Jack Henry family, Include links to your social media accounts (IG, LinkedIn, TikTok, etc).